Remittance files carry protected health information, so handling them is the whole job — not an afterthought. Here is exactly how your data is protected, in plain terms, before you send us anything.
A Business Associate Agreement is signed before a single file is transferred — we operate as your business associate under HIPAA, with the obligations that carries. A mutual NDA is available alongside it. No BAA, no data.
Files move as password-protected, AES-256 encrypted archives or through your own secure file-share — never as plain email attachments. The password travels on a separate channel from the file.
Appeal letters are drafted with the least PHI necessary to make the case. De-identified data is used wherever the argument doesn't require identifiers, in line with the HIPAA minimum-necessary standard.
Every appeal is reviewed and approved by a named person on your staff before it is filed. Each filed packet carries a Certification of Human Review recording who approved it and when — the software never submits to a payer on its own.
Every action — ingest, draft, edit, approval, filing, recovery match — is logged and attributable. Access is authenticated and role-scoped, and the record is available to you.
Your files and PHI remain yours. On request or when an engagement ends, data is returned or securely destroyed per the BAA — we don't retain what we no longer need.
We describe our posture honestly and won't claim certifications we don't yet hold. Ask us anything specific — we'd rather answer a hard security question now than after you've sent a file.
Send one 835 export. Get a ranked, client-ready denial analysis back in 48 business hours — free, and yours to keep even if we never speak again.
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